Avalon Enterprise welcomes complaints as a means of addressing problems and as an opportunity to improve the quality of our service.
Service Users, employees and interested parties shall have access to a written complaints procedure which they can use in the event that they wish to challenge an aspect of the companies operation.
Listed below are address and telephone numbers of relevant agencies
The Care Quality Commission
Newcastle Upon Tyne
Tel: 03000 616161
Kent Social Services
Tel: 03000 414141
Supporting People Team
Kent County Council
Tel: 03000 417162
This document and any investigations or recommendations made in accordance with it does not in any way affect your rights in law.